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FAQ
Can I return or exchange my glasses?
Yes. Returns or exchanges are accepted within 7 days of delivery for unused products in original condition. Customized or prescription items are handled case-by-case due to their personalized nature
How do I know which frame or lens is right for me?
Our team assists based on face shape, prescription needs, and daily usage. If ordering online, you can contact us via WhatsApp for guidance before placing your order. The objective is fit and function, not upselling.
How long does it take to receive my order?
Orders are typically delivered within 2–4 working days in major cities and 3–6 working days in other areas. Prescription or customized orders may require additional processing time, which is communicated upfront.
Do you offer Cash on Delivery (COD)?
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
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